Payment Policy

Last Updated: July 31, 2026

At MB Gallery, we are committed to providing a secure, simple, and reliable payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information related to your transactions.

1. Accepted Payment Methods

We accept secure online payments through the payment methods available at checkout. Depending on your location and device, available payment options may include:

  • Visa
  • Mastercard
  • Apple Pay (where supported)
  • Google Pay (where supported)
  • Other secure payment methods offered by our payment service providers

The payment methods displayed during checkout are the only methods available for your order.

2. Currency

All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

If your payment is made using a card issued in another currency, your bank or card issuer may apply currency conversion rates and additional fees.

3. Payment Authorization

When you place an order:

  • Your payment must be successfully authorized before your order is processed.
  • If authorization fails, your order will not be confirmed.
  • MB Gallery reserves the right to cancel any order if payment cannot be verified or completed.

4. Payment Security

Your payment security is extremely important to us.

All online transactions are processed through secure payment gateways using industry-standard SSL (Secure Socket Layer) encryption and other security technologies designed to protect your personal and financial information.

MB Gallery does not store your complete credit or debit card details on its servers.

5. Order Confirmation

Once your payment has been successfully completed, you will receive an email confirming your order.

If you do not receive an order confirmation within a reasonable time, please contact our customer support team.

6. Failed or Declined Payments

A payment may fail for several reasons, including:

  • Incorrect payment information
  • Insufficient funds
  • Card issuer authorization failure
  • Security verification failure
  • Technical issues with the payment provider

If your payment is declined, please verify your payment details or contact your bank before attempting another transaction.

7. Taxes

All applicable taxes, including VAT where required by UAE law, will be calculated and displayed during checkout before payment is completed.

8. Fraud Prevention

To protect both our customers and MB Gallery, we reserve the right to:

  • Verify payment information.
  • Request additional identity or billing verification when necessary.
  • Cancel or refuse any transaction suspected of fraud, unauthorized activity, or violation of our Terms & Conditions.

9. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or payment provider and are typically completed within 5–14 business days after the refund has been approved.

Please refer to our Return & Refund Policy for complete refund eligibility.

10. Pricing Errors

While we strive to ensure that all prices displayed on our website are accurate, occasional errors may occur.

If a pricing error is identified after an order has been placed, MB Gallery reserves the right to:

  • Cancel the order and issue a full refund, or
  • Contact the customer before processing the order.

11. Contact Us

If you have any questions regarding payments or require assistance, please contact us:

MB Gallery

Email: info@mbgallery.ae

Phone: +971 56 666 8479

Location: Abu Dhabi, United Arab Emirates