Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with MB Gallery. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing your order.

1. Order Processing

  • Orders are processed after payment has been successfully confirmed.
  • Standard processing time is 1–3 business days.
  • Custom, made-to-order, or oversized artworks may require additional processing time. If so, we will notify you by email or phone.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.

2. Shipping Destinations

We currently ship:

  • Across all Emirates within the United Arab Emirates.
  • To selected GCC countries.
  • To selected international destinations.

If your country is not available during checkout, please contact our customer support team for shipping assistance.

3. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Package size and weight
  • Product dimensions
  • Shipping method selected

Any available free shipping promotions will be clearly displayed during checkout.

4. Estimated Delivery Times

Estimated delivery times are:

Destination Estimated Delivery
Abu Dhabi & Dubai 1–3 Business Days
Other UAE Emirates 2–5 Business Days
GCC Countries 4–8 Business Days
International 7–14 Business Days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, public holidays, or courier delays.

5. Artwork Packaging

Every artwork and fragile item is professionally inspected and carefully packaged to help ensure it arrives in excellent condition.

Large or delicate pieces may require specialized protective packaging or wooden crates for secure transportation.

6. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number
  • Courier information
  • Shipment status updates (where available)

7. Delivery Requirements

Some deliveries, particularly original artworks or high-value items, may require:

  • Signature upon delivery
  • Identity verification (if applicable)

Please ensure someone is available at the delivery address to receive the shipment.

8. Customs Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

9. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Courier service disruptions
  • Force majeure events

MB Gallery is not liable for delays caused by third-party shipping providers.

10. Damaged or Missing Shipments

If your order arrives damaged or appears incomplete, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • A brief description of the issue

We will investigate the matter and provide an appropriate solution as quickly as possible.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

MB Gallery is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If an order is returned due to an incorrect address, additional shipping charges may apply.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

MB Gallery

Email: info@mbgallery.ae

Phone: +971 56 666 8479

Location: Abu Dhabi, United Arab Emirates