Return Policy

Last Updated: July 31, 2026

At MB Gallery, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.
  • You received the wrong item.
  • The product is unused, in its original condition, and returned in its original packaging.
  • Your return request is submitted within 7 days of receiving your order.

All return requests are subject to review and approval by MB Gallery.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Custom-made or personalized artworks.
  • Commissioned pieces.
  • Gift cards.
  • Items marked as Final Sale or Non-Returnable.
  • Products that have been used, installed, altered, or damaged after delivery.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Photos of the product.
  • Photos of the packaging.
  • A brief description of the issue.

We will review your request and arrange an appropriate replacement, exchange, or refund where applicable.

4. Return Process

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and the reason for the return.
  3. Wait for return authorization before shipping the item back.
  4. Securely package the item in its original packaging.
  5. Ship the item to the return address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item has been received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method.
  • Refunds are generally completed within 5–14 business days, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error.

6. Exchanges

We only replace items when they are:

  • Damaged during delivery.
  • Defective.
  • Incorrectly shipped.

If you would like to exchange an item, please contact us before returning the product.

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, MB Gallery will cover the return shipping costs where applicable.
  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping costs.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Custom-made or personalized orders cannot be canceled once production has begun.

9. Inspection of Returned Items

All returned products are inspected upon arrival.

MB Gallery reserves the right to refuse a refund or exchange if the returned item:

  • Shows signs of use or damage caused after delivery.
  • Is missing original packaging or accessories.
  • Does not meet the conditions outlined in this policy.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

MB Gallery

Email: info@mbgallery.ae

Phone: +971 56 666 8479

Location: Abu Dhabi, United Arab Emirates